Lead Refund Policy

Last Updated: December 2024

Overview

At Leads Bazaar, we are committed to providing high-quality, verified leads to our customers. We understand that lead quality is crucial to your business success, and we stand behind the quality of our leads. This Lead Refund Policy outlines the circumstances under which refunds may be issued for purchased leads.

Quality Assurance

All leads sold through Leads Bazaar undergo a comprehensive verification process. We ensure that:

• Contact information is accurate and current
• Leads meet the specified criteria and filters
• Data is collected in compliance with applicable privacy laws
• Leads are opt-in and consent-based

Refund Eligibility

Refunds may be considered under the following circumstances:

1. Data Quality Issues

If you receive leads that do not meet the quality standards promised, you may be eligible for a refund. This includes:

• Incorrect or invalid contact information (email addresses, phone numbers)
• Leads that do not match the specified criteria or filters
• Duplicate leads within the same purchase
• Leads with incomplete or missing essential information

2. Delivery Issues

Refunds may be issued if:

• Leads are not delivered within the promised timeframe
• Technical issues prevent you from accessing your purchased leads
• File format errors or corruption prevent lead data from being usable

3. Non-Compliance

If leads are found to be non-compliant with stated privacy policies or data collection methods, a full refund will be issued.

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email us at buy@leadsbazaar.it within 30 days of your purchase with your order details
2. Provide Documentation: Include specific examples of the issues encountered (invalid emails, incorrect data, etc.)
3. Review Period: Our team will review your request within 5-7 business days
4. Resolution: We will either issue a refund, provide replacement leads, or work with you to resolve the issue

Refund Limitations

The following circumstances are not eligible for refunds:

• Refund requests submitted more than 30 days after purchase
• Leads that have been successfully contacted or used in marketing campaigns
• Refunds requested due to low conversion rates (conversion depends on your sales process, not lead quality)
• Leads that were purchased but not downloaded within 90 days
• Refunds requested due to changes in your business needs or marketing strategy

Partial Refunds

In cases where only a portion of purchased leads are affected by quality issues, we may issue a partial refund proportional to the number of affected leads. Our team will assess each case individually.

Replacement Leads

In many cases, we may offer replacement leads instead of a refund. Replacement leads will meet the same quality standards and criteria as your original purchase. You may choose between a refund or replacement leads.

Dispute Resolution

If you are not satisfied with our refund decision, you may request a review by our management team. We are committed to fair resolution of all disputes and will work diligently to address your concerns.

Contact Information

For refund requests or questions about this policy, please contact us:

• Email: buy@leadsbazaar.it
• Response Time: We aim to respond to all refund requests within 5-7 business days

Policy Updates

Leads Bazaar reserves the right to update this Lead Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Your Rights

This policy does not affect your statutory rights as a consumer. If you are located in the European Union or United Kingdom, you may have additional rights under applicable consumer protection laws.